We hope that you will be very happy with your purchase from The Collective Boutique. However if your order is not to your satisfaction, please email us directly to get your individual Returns reference number and postage instructions. You must ensure that you return your item(s) to us within 14 days of receipt for a full refund or exchange minus postage fees. Please remember to include your name, address, telephone number and order number to ensure that your refund is dealt with as quickly as possible.
We can only offer refunds for goods that are returned within the 14 day time frame, otherwise an exchange may be offered. Please obtain a proof of postage for tracking purposes. Returned items must be unused and returned with any packaging and all original tags still attached to the item. Earrings are non refundable in compliance with current Health & Hygiene regulations.